Business Analyst (m/f/d) - #2723954

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide, more than 11,000 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

For more information, please visit www.bruker.com

The Business Analyst plays a key role in strengthening BMID’s analytical and commercial capabilities. The role focuses on delivering actionable business analytics, supporting pricing processes across the division, and providing operational and strategic support for our CRM (salesforce.com). This includes creating meaningful dashboards and reports, partnering with Commercial, Product Management, and Finance on pricing topics, and ensuring high‑quality first‑level CRM support for global users.

In addition, the role contributes to translating commercial requirements into CRM and system developments, supports cross‑functional improvements, and helps ensure that commercial processes and related tools are aligned with divisional needs.

The role will be part of the Commercial Excellence Team.

Responsibilities

Business Analytics & Pricing

• Provide ad hoc analysis and general dashboards to the division to gain advanced business knowledge and define further requirements for respective reporting tools with sources like SFDC and PBI or SAC.
• Consolidate and clean data to produce actionable insights from disconnected or inconsistent data sources.
• Being responsible for preparing customer specific pricing in a defined format to prepare the upload into SAP incl. process definition and improvement
  
  

CRM knowledge (salesforce.com) & support

• Provide first level support to a global team by using your knowledge about the system itself, implemented processes and workflows.
• Create reports/ dashboards for our users.
• Provide training and guidance as well as up to date communication about new features and functionalities developed in the organization.
  
  

CRM development

• Capture and define business relevant development needs/ gaps or inefficiencies in close collaboration with respective stakeholders (Sales, Applications, Marketing and Product Management), translate into process and system requirements/ improvement opportunities.
• Communicate the identified requirements to the supporting functions and test their output.
• Create corresponding guidelines and training material and roll-out new developments on a global scale.
• Help maintain a project pipeline for future development and improvements.
  
  

SFDC user story development

• Work with business stakeholders to define clear SFDC user stories, including business value, process requirements and acceptance criteria.
• Document, refine and prioritise user stories with the relevant business and development teams to support effective delivery.
  
  

User Acceptance Testing (UAT)

• Plan and coordinate UAT for SFDC developments, including test scenarios, test data and participation from appropriate business users.
• Track test results and defects, confirm that acceptance criteria are met, and support business approval before release.
  
  

Other

• Being contact for other departments in terms of process and systems workflows within the division.
• Identify recurring issues in processes and data flows, propose improvements, and drive alignment across stakeholders.
• Being the contact in terms of process difficulties (esp. for the commercial team) and initiate discussions and changes if needed in close collaboration with the involved departments.
  
  

Qualifications

• Degree in business administration or similar.
• Experience in working in a matrix organization.
• Strong analytical and problem‑solving skills, able to work with incomplete or inconsistent data and still derive meaningful insights.
• Experience with salesforce.com or comparable CRM system.
• Ability to understand commercial processes end‑to‑end and translate business needs into clear system or reporting requirements.
• Fluent in English. Fluency in German would be a strong advantage.
• Ability to work above operational “noise”, structure complexity, and bring clarity through processes, data, and communication.
• Ability to work independently, structured and organized and keep the overview on several priorities, tasks and numerous projects in parallel.
• Ability to find compromises between multiple stakeholders.
• Ability to adapt to different audiences and target groups within the organization in terms of communication and understanding.
• Resilient, communicative and team player.