Global Operational Key Account Manager - Air Logistics & Aerospace - #2202716

Are you a dynamic leader with a passion for customer-centric operations? As a Global Operational Key Account Manager, you will play a crucial role in managing and enhancing relationships with strategically important customers, ensuring seamless service across Sea and Air Logistics. Lead a team, drive operational excellence, and contribute to customer satisfaction, retention, and growth in a global setting.

Ihre Rolle

As a Global Operational Key Account Manager, you will oversee and optimize the operational aspects of key accounts, acting as the main point of contact for overarching customer needs. You will facilitate efficient collaboration between internal teams, ensuring strategic alignment with customer objectives. This role includes team leadership responsibilities, fostering cooperation within the Operational Key Account Team to deliver tailored solutions.

Ihre Aufgaben und Verantwortlichkeiten

• Build and maintain strong customer relationships through regular engagement and trust-building.
• Act as the main operational contact for key accounts, ensuring seamless communication and resolution of overarching requests.
• Represent customer needs within Kuehne + Nagel, collaborating with internal teams to optimize operations.
• Define, negotiate, and formalize operational agreements with customers.
• Manage escalations, including structural claims handling within the Sea & Air Business Unit.
• Drive customer satisfaction through tailored solutions and cost-saving initiatives.
• Support new business implementation by understanding requirements and advising on operational capabilities.
• Work closely with internal logistics teams to ensure integrated service delivery.
• Provide cross-BU and cross-country oversight, offering governance support.
• Assist operational teams with non-standard requirements for smooth processes.
• Proactively drive corrective actions with customers, sales teams, and internal stakeholders.
• Execute analytical functions supporting export/import activities and regulatory requirements.
  
  

Diese Qualifikation sollten Sie mitbringen

• Strong leadership, communication, and relationship-building skills.
• Analytical mindset with a results-driven approach to problem-solving.
• Experience in logistics operations with a focus on efficiency and customer satisfaction.
• Proactive, project-oriented, and able to manage in a fast-paced global environment.
• Commitment to continuous learning and professional development.
  
  

Gründe, die für uns sprechen

With more than 80,000 employees at more than 1,300 locations in over 100 countries, Kuehne+Nagel is one of the world's leading logistics service providers. Diversity and equal opportunities are firmly anchored in our corporate culture at Kuehne+Nagel. Our cooperation is based on respect for the uniqueness of each individual - regardless of gender and gender identity, physical and mental characteristics, religion and ideology, sexual orientation, social or ethnic origin, nationality and age. We believe in the innovative power of diversity in our teams. Inspired by people - inspired by you? We look forward to meeting you!

Vielfalt und Chancengleichheit sind bei Kühne+Nagel fest in unserer Unternehmenskultur verankert. Unser Miteinander wird getragen von Respekt vor der Einzigartigkeit jedes einzelnen – unabhängig von Geschlecht und Geschlechtsidentität, den körperlichen und geistigen Eigenschaften, der Religion und Weltanschauung, der sexuellen Orientierung, der sozialen oder ethnischen Herkunft, Nationalität und Alter. Wir glauben an die Innovationskraft der Vielfalt in unseren Teams. Inspired by people – inspired by you? Wir freuen uns auf Sie!